I Can’t Access cPanel File Manager, What Should I Do?

I Can’t Access cPanel File Manager, What Should I Do?

If you’re a cPanel user and you’re having difficulty accessing your File Manager, there’s no need to panic. You’re not alone in encountering this issue, and luckily it has a straightforward solution. In this article, we’ll review a few steps you can take to fix it.

Try Reloading

The first step is to try reloading the File Manager. By doing this, you’ll be able to access the File Manager again. To reload the File Manager, follow these steps:

  • Go to the File Manager: This can be done by opening the File Manager page in your browser and clicking “reload” or “refresh”.
  • Log Out and Log Back In: If you were logged into the File Manager, logging out and then logging back in again can also help.
  • Restart Your Browser: Sometimes the problem can be caused by a faulty browser. If you’ve tried the above steps and the File Manager still won’t open, restarting your browser can help.

Check the Server Status

If you’ve tried the above steps and still can’t access the File Manager, then there might be an issue with the server. To check the server status, you can use the cPanel Server Status tool. This tool will help you determine whether there is an issue with the server or if the problem is on your end.

Contact Your Hosting Provider

If all else fails, you should consider contacting your hosting provider for assistance. They will be able to troubleshoot the issue and provide solutions to help you get access to the File Manager.


If you’re having difficulty accessing cPanel’s File Manager, there are a few steps you can take to try to resolve the issue. These steps include reloading the File Manager, logging out and logging back in again, and restarting your browser. You can also check the server status using the cPanel Server Status tool and contact your hosting provider if all else fails. It would be quite difficult when the user can’t access the cPanel File Manager due to the malfunction or any other technical issues. Every website needs to use the cPanel File Manager for file and folder management, updates, backups and more.

There are certain steps which can be taken in order to provide access to cPanel File Manager. Firstly, the user must confirm that the problem is not build because of browser issues. If it is not, then the following resolutions should be followed:

*To begin with, the user must check the cPanel URL and the credentials used. It is important that the credentials and URL is valid and accurate.

*If the URL and credentials are valid then the user must check the cPanel service status in WHM (Web Host Manager). If the service is not running then the user must restart it and check the access again.

*In the case that previous steps failed, the third option is to force rebuild DNS Zones. This will resolve the issue of DNS Entries in the server.

*The user must also check the configuration in WHM. For that, the user can navigate –> Home –> DNS Functions –>Edit DNS Zone.

*If the previous steps have not yet delivered the desired result then the user can contact their hosting provider to check for any maintenance activities or if there are restrictions for the IP Addresses.

After performing these steps, the problem of access to cPanel File Manager should have been resolved. It is important to make sure that all the steps are followed correctly and with caution.

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